Privacy Policy

The Privacy Policy forms part of the General Terms and Conditions governing this Website.

Who is responsible for processing your data?

Club de Mar Mogán y Ciotelm, U.T.E

Tax ID (CIF): U-35991256

Avenida de Ansite, nº 3, 1º

35011 Las Palmas de Gran Canaria

Phone: +34 928 099 397

Email: administracion@hotelpuertodemogan.com

Data Protection Officer: dpo@livvohotels.com

You may contact us in any way you prefer.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and log in to your account or profile, you will be informed of any changes.

If you belong to any of the following groups, please see the relevant information below:

Contacts from the website or by email

What data do we collect through the Website?

We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously.

If you provide us with data through the contact form, you will identify yourself so that we can contact you, should this be necessary.

For what purposes will we process your personal data?

• To respond to your queries, requests or petitions.
• To manage the service requested, respond to your request, or process your petition.
• To provide information by electronic means concerning your request.
• To provide commercial or event information by electronic means, provided express authorisation exists.
• To carry out analysis and improvements to the Website, and to our products and services. To improve our commercial strategy.

What is the legal basis for processing your data?

The acceptance and consent of the data subject, given through a voluntary action, such as in cases where making a request requires completing a form and clicking the submit button; doing so necessarily implies that the subject has been informed and has expressly given their consent to the content of the clause attached to that form, or to the acceptance of the privacy policy.

All our forms mark mandatory fields with an asterisk (*). If you do not provide those fields, or do not tick the checkbox accepting the privacy policy, you will not be able to submit the information.

For how long will we keep your personal data?

Until the consent given is withdrawn.

Guests

For what purposes will we process your personal data?

We inform you that your personal data will be processed for the purpose of managing your reservation, formalising and administering your stay at the hotel, dealing with requests related to the services contracted, and guaranteeing payment of the expenses arising from your stay.

Likewise, certain data may be processed in order to comply with the legal obligations applicable to accommodation establishments, in particular those relating to the documentary registration and reporting of information on persons staying at the establishment.

Your data may be communicated, where appropriate, to law enforcement authorities in compliance with applicable regulations, as well as to travel agencies, tour operators, booking platforms or other intermediaries that have taken part in arranging or managing your reservation.

The data will be kept for as long as necessary to fulfil the purposes indicated and, in any event, for the periods required by tax, commercial, consumer and traveller-registration regulations. As a general rule, certain data may be kept for a minimum period of 6 years where necessary to comply with such legal obligations.

What is the legal basis for processing your data?

The legal basis for processing your personal data is the performance of the contractual or pre-contractual relationship arising from the reservation and stay at the hotel, as well as compliance with the legal obligations applicable to the establishment.

In particular, the processing may be carried out in compliance with the regulations on the documentary registration and reporting of information on persons staying at accommodation establishments, including Royal Decree 933/2021, of 26 October, as well as the regulations applicable to guest registers and traveller arrival forms.

Where the processing is based on your consent, this may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.

Important notice about possible fraud and unofficial communications

Grupo LIVVO will not ask you for additional payments, bank details, passwords, verification codes or sensitive information through links received via WhatsApp, SMS, social networks or other unofficial channels, on the pretext of an alleged change, incident, cancellation or confirmation of your reservation.

If you receive a communication asking you to make a payment, provide bank details, or access an unverified link, do not take any action without first checking the authenticity of that communication.

For your security:

• Do not provide personal or banking details through unofficial channels.
• Do not share passwords or verification codes.
• Do not access payment links received via WhatsApp, SMS, social networks or suspicious messages.
• Do not download attachments from unverified communications.

If in doubt, contact the hotel directly through the official channels published on our website before making any payment or providing information.

Customers

For what purposes will we process your personal data?

• Preparing the quote and following up on it through communications between both parties.
• Providing information by electronic means concerning your request.
• Providing commercial or event information by electronic means, provided express authorisation exists.
• Managing the administrative, communication and logistics services carried out by the Controller.
• Invoicing and declaring the relevant taxes.
• Carrying out the corresponding transactions.
• Control and collection procedures.
• During the card payment process, the Bank holding the Virtual POS will collect the following personal data: connection type, date and time, IP address, device information, email address, mobile phone number, browsing data, transaction data, and data required by 3D Secure security protocols, solely for the purpose of detecting and preventing unauthorised payment transactions.

What is the legal basis for processing your data?

The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is party, or for the application, at the subject's request, of pre-contractual measures.

For how long will we keep your personal data?

For the duration of the relationship between the parties and for the limitation periods arising from it.

LIVVO Plus loyalty programme

For what purposes will we process your personal data?

By signing up to the loyalty programme, we will process your personal data for the purpose of properly managing the loyalty programme, from which you will benefit through:

• Discounts on bookings and purchases.
• Additional benefits and exclusive promotions.
• Receiving information about special sales news and exclusive promotional offers.

What is the legal basis for processing your data?

The legal basis for processing your data is your express, free and voluntary consent, which you may withdraw at any time without affecting the lawfulness of the processing carried out prior to the withdrawal of consent.

For how long will we keep your personal data?

Your data will be kept for as long as you do not withdraw the consent given, or request the cancellation of your data or objection to the processing

Quality surveys

For what purposes will we process your personal data?

• Assessing the level of quality of the service provided
• Improving the services offered, in compliance with ISO requirements

What is the legal basis for processing your data?

The legal basis is the express consent of the respondent.

For how long will we keep your personal data?

Until the consent given is withdrawn.

Suppliers

For what purposes will we process your personal data?

• Providing information by electronic means concerning your request.
• Providing commercial or event information by electronic means, provided express authorisation exists.
• Managing the administrative, communication and logistics services carried out by the Controller.
• Invoicing.
• Carrying out the corresponding transactions.
• Invoicing and declaring the relevant taxes.
• Control and collection procedures.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship or, failing that, your consent when contacting us or offering us your products through any channel.

For how long will we keep your personal data?

For the duration of the relationship between the parties and for the limitation periods arising from it.

Social media contacts

For what purposes will we process your personal data?

• To respond to your queries, requests or petitions.
• To manage the service requested, respond to your request, or process your petition.
• To engage with you and build a community of followers.

What is the legal basis for processing your data?

The bases legitimising the processing are the voluntary consent of the data subject to make contact and, where applicable, the acceptance of a contractual relationship within the environment of the relevant social network. The processing of data within the Social Network will be carried out in accordance with its own Privacy Policies.

For how long will we keep your personal data?

We can only view or unsubscribe your data in a limited way, as we have a specific profile. We will process it for as long as you continue to follow us, be our friend, or click "like", "follow" or similar buttons.

Any rectification of your data or restriction of information or posts must be carried out through your profile or account settings on the social network itself.

Work with us

For what purposes will we process your personal data?

We will process the personal data included in your curriculum vitae, as well as any data you provide during the selection process, for the following purposes:

• Assessing and managing your profile as a candidate in connection with the recruitment processes we are carrying out or may carry out in the future that may match your professional profile.
• Organising and managing recruitment processes for the hiring of employees.
• Contacting you to arrange interviews, carry out electronic or telephone communications and, where applicable, conduct selection tests.
• Managing spontaneous applications, applications submitted by email, web forms, job platforms, or delivered in person at the hotel.

If you hand in your curriculum vitae in person through the box provided at the hotel, please note that your data will be processed for the purposes indicated in this section. Basic data-protection information will be available on the notice posted next to the box, without prejudice to your ability to consult the full information in this Privacy Policy.

Where you have given your consent, we may communicate your application to group entities or partner or affiliated companies, for the purpose of including you in recruitment processes that may match your professional profile.

Once the retention period indicated has elapsed, we will securely destroy your curriculum vitae, unless there is a legal obligation to retain it or you have previously requested its deletion.

What is the legal basis for processing your data?

The legal basis for processing your personal data is the application of pre-contractual measures at the data subject's request, by voluntarily submitting or delivering your application, as well as, where applicable, the consent given for the retention of your application for future recruitment processes or for its communication to group entities or partner companies.

For how long will we keep your personal data?

Your data will be kept for a maximum period of 24 months from receipt of your curriculum vitae or until you request its deletion, unless a longer statutory retention period applies.

Ethics channel

What data do we collect through the Website?

If you identify yourself, we may collect: first name, surname, email, phone number and the personal data of any third party/parties that you provide in the communication.

For what purposes will we process your personal data?

• Managing communications
• Adopting the corresponding corrective measures and,
• Where necessary, informing you of the outcome of the procedure.

What is the legal basis for processing your data?

The legal basis is legal obligation or, failing that, the public interest.

For how long will we keep your personal data?

The data will be kept for the period strictly necessary to clarify the facts reported. In any event, after six (6) months, the data provided will be anonymised, unless it is being investigated in a different legal setting.

Additional information on the processing of personal data

Do we include personal data of third parties?

No, as a general rule we only process the data provided to us by the data subjects. If you provide us with third-party data, you must first inform those persons and obtain their consent; otherwise, you release us from any liability for failure to comply with this requirement.

And data of minors?

We do not process the data of minors under 14 years of age. Therefore, please refrain from providing such data if you are not of that age or, where applicable, from providing the data of third parties who are not of that age. Club de Mar Mogán y Ciotelm, U.T.E is released from any liability for failure to comply with this provision.

Will we send you communications by electronic means?

• These will only be sent to manage your request, if this is one of the means of contact you have provided us with.
• If we send commercial communications, they will have been previously and expressly authorised by you.

What security measures do we apply?

You can rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures available to us, in line with the state of the art, to prevent the loss, misuse, alteration, unauthorised access to and theft of Personal Data.

Who will your data be disclosed to?

Your data will not be disclosed to third parties, except where legally required. Specifically, it will be communicated to the State Tax Administration Agency, and to banks and financial institutions for the collection of payment for the service provided or product purchased, as well as to data processors necessary for the performance of the agreement.

In the event of a purchase or payment, if you choose an app, website, platform, bank card, or other online service, your data will be transferred to that platform or processed in its environment, always with maximum security. During the card payment process, data will be collected by the Bank holding the Virtual POS

When we so instruct, our website development and maintenance company, or our hosting company, will have access to our website. They will have signed a service agreement obliging them to maintain the same level of privacy as us.

International data transfers may take place as a result of the use of American applications; however, such transfers will be made to entities that have demonstrated compliance with the level of protection and guarantees set out in the parameters and requirements laid down in the regulations in force on data protection, such as the European Regulation, or where there is a legal basis for carrying out the international transfer.

What rights do you have?

• To know whether or not we are processing your data.
• To access your personal data.
• To request the rectification of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw the consent given.
• To request the restriction of the processing of your data, in certain cases, in which case we will only keep it in accordance with applicable regulations.
• To port your data, which will be provided to you in a structured, commonly used, machine-readable format. If you prefer, we can send it to the new controller you designate. This is only valid in certain cases.
• To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority, if you believe we have not dealt with you correctly.
• To withdraw your consent for any processing for which you have given consent, at any time.

If you change any of your details, we would appreciate you letting us know so that we can keep them up to date.

Would you like a form for exercising your rights?

• We have forms available for exercising your rights; request them from us by email or, if you prefer, you may use those produced by the Spanish Data Protection Agency or third parties.
• These forms must be signed.
• If someone represents you, you must prove that representation
• The forms may be submitted in person, sent by post, or by email to the Controller's address given at the start of this text.

How long do we take to respond to a request to exercise your rights?

This depends on the right in question, but at most within one month of your request, and two months if the matter is very complex and we notify you that we need more time.

Do we process cookies?

If we use any type of cookie other than the necessary ones, you can consult the cookie policy at the corresponding link from the home page of our website.

For how long will we keep your personal data?

• Personal data will be kept for as long as you remain linked to us.
• Once you cease to be linked to us, the personal data processed for each purpose will be kept for the periods legally established, including the period during which a judge or court may require it, taking into account the limitation period for legal actions.
• The data processed will be kept for as long as the aforementioned legal periods have not expired, if there is a legal obligation to retain it, or, in the absence of such a legal period, until the data subject requests its deletion or withdraws the consent given.
• We will keep all information and communications relating to your purchase or the provision of our service for as long as the guarantees on the products or services last, in order to deal with any possible claims.